1) Acceptance of These Terms
By accessing this website, requesting a quotation, booking an appointment, or purchasing any services from Landlord Safety Check, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, you must not use our website or services.
These Terms apply to all customers including landlords, homeowners, letting agents, property managers, businesses, and any third party acting on your behalf (including tenants providing access to a property).
2) Company Information (Legal Entity)
Landlord Safety Check is a trading name of Home Safe Assessors Ltd (Company No. 15620601).
Registered Office (for correspondence only):
252–262 Romford Road, London, England, E7 9HZ, United Kingdom
This is a registered office address only and is not a walk-in customer service location.
📞 Phone: 020 4514 8662
📧 Email: info@landlordsafetycheck.co.uk
In these Terms:
- “we”, “us”, “our” refer to Landlord Safety Check
- “you”, “your” refer to the customer placing an order
3) Definitions
- Contract – A legally binding agreement formed once we issue an Order Confirmation
- Services – Any inspections, testing, reporting, certification, or related works we provide
- Order – Your request or booking for our Services
- Order Confirmation – Our acceptance of your Order via email, SMS, or WhatsApp
- Working Day – Monday to Friday excluding UK public holidays
- Working Hours – 09:00 to 18:00 Monday to Friday
- Next Day Service – Delivery on the next Working Day, subject to availability
4) Scope of Services
We provide property safety and compliance services including, but not limited to:
- Electrical Installation Condition Reports (EICR)
- Gas Safety Certificates (CP12)
- Energy Performance Certificates (EPC)
- Fire Risk Assessments
- Portable Appliance Testing (PAT)
- Asbestos Surveys
- Minor remedial works (only when agreed in writing)
All certificates and reports are issued based on:
- The condition of the property at the time of inspection
- Accessibility of relevant systems
- Information provided by you
⚠️ We do not guarantee a “pass” outcome, as results depend on the property condition.
5) Quotes, Pricing & Contract Formation
- All quotes are based on the details you provide
- Prices may change if property size, condition, or scope differs
- Submitting an Order does not guarantee acceptance
- A Contract is only formed once we send Order Confirmation
You must review your confirmation and inform us immediately of any errors.
6) Customer Responsibilities (Access & Readiness)
You are responsible for ensuring:
- Safe and full access to the property
- Access to all required systems (electric meter, gas meter, boiler, fuse board, alarms, etc.)
- A responsible adult present OR proper access arrangements made
- Accurate information provided at booking
If access is denied or restricted, additional charges may apply.
We reserve the right to refuse or stop work if:
- The property is unsafe
- There is a health & safety risk
- Required access is not available
7) Appointment Scheduling
- Appointments are provided in 4-hour time slots (Monday to Saturday)
- Engineers may arrive at any time within the allocated slot
- We may reschedule due to operational reasons such as delays, emergencies, or staff availability
We will always aim to notify you in advance where possible.
8) Payment Terms
- Full payment is usually required in advance to confirm bookings
- Unpaid bookings may be cancelled or rescheduled
- Certificates and reports are only released once full payment is received
- We accept major debit and credit cards
9) Parking & Additional Charges
Where applicable:
- Congestion Zone charges may be added
- Paid parking must be covered by the customer
- Parking permits or access must be provided
10) Call-Out Charges & Rates
Standard call-out charges (per engineer, per visit):
- Gas / EPC / PAT: £25
- Electrical: £45
Where pricing cannot be fixed in advance, an hourly rate of £93.99 (excluding materials) may apply.
Call-out charges apply even if:
- Work is declined on-site
- Inspection cannot be completed
11) Cancellations & Missed Appointments
- Cancellations must be made at least 12 working hours before the appointment
- Late cancellations may incur a £25 administrative fee
Charges may apply if:
- No access is provided
- Incorrect details are given
- Property conditions prevent inspection
- Utilities are unavailable
- Tenant or third party fails to cooperate
12) Certificates & Delivery Times
- Reports are typically issued within 24–72 hours after payment
- “Next Day” services depend on availability and working days
- Some reports (e.g. EPC, Fire Risk) may take up to 5–7 days
Urgent requests are not guaranteed unless confirmed in writing.
13) Remedial Works
- Remedial works are not included unless agreed
- Quotes remain valid for 28 days
- Follow-up inspections may incur additional charges
14) Deposits
Deposits may be required for certain services or materials.
If cancelled after materials are purchased, costs may be deducted.
15) Refund Policy
- Orders can be cancelled up to 24 hours before appointment
- Refunds are processed within 30 days
Deductions may apply for:
- Materials purchased
- Work already carried out
- Call-out visits
16) Quality of Service
We provide services with reasonable skill and care in line with UK industry standards.
A limited 30-day workmanship warranty may apply where relevant.
We are not responsible for:
- Pre-existing faults
- Third-party alterations
- Misuse or damage after service
17) Conduct & Safety
We maintain a strict zero-tolerance policy for:
- Abuse or threatening behaviour
- Discrimination or harassment
We reserve the right to terminate services immediately if such behaviour occurs.
18) Force Majeure
We are not liable for delays caused by events beyond our control, including:
- Severe weather
- Transport disruption
- Government restrictions
- Power failures
19) Data Protection & Communication
We process your data in accordance with UK GDPR.
We may contact you via:
We do not store payment card details.
20) Intellectual Property
All website content is owned by Landlord Safety Check or its licensors.
You may not copy, distribute, or reuse content without permission.
21) Third-Party Links
We are not responsible for third-party websites or services linked from our site.
22) Disclaimer
All website content is for general information only and does not replace professional advice.
We do not guarantee uninterrupted website functionality.
23) Limitation of Liability
To the extent permitted by law:
- We are not liable for indirect or consequential losses
- Liability is limited to the amount paid for the service
Your statutory rights remain unaffected.
24) Governing Law
These Terms are governed by the laws of England and Wales.
25) Changes to Terms
We may update these Terms from time to time.
The version at the time of booking will apply.
26) Contact Details
Landlord Safety Check (Trading Name)
Home Safe Assessors Ltd
252–262 Romford Road, London, E7 9HZ, UK
📞 020 4514 8662
📧 info@landlordsafetycheck.co.uk
27) Complaints Procedure
If you are not satisfied with our service, please contact us with:
- Your name
- Property address
- Service date
- Details of the issue
📧 info@landlordsafetycheck.co.uk
We aim to respond promptly and resolve all complaints professionally.
