Review Policy

Last Updated: June 2026

Introduction

At Landlord Safety Check, we value customer feedback and recognise the important role reviews play in helping landlords, homeowners, letting agents, estate agents and property managers make informed decisions when choosing property compliance and safety services.

This Review Policy explains how customer reviews may be collected, displayed, moderated and managed across our website and associated platforms.

We are committed to presenting customer feedback in a fair, transparent and accurate manner.

Why Reviews Matter

Customer reviews help us to:

• Understand customer experiences
• Improve our services and processes
• Identify opportunities for improvement
• Maintain high standards of customer service
• Provide useful information for prospective customers

We encourage honest, genuine and constructive feedback from customers who have used our services.

Sources of Reviews

Reviews displayed on our website may originate from a variety of sources, including:

Direct Customer Feedback

Customers may provide reviews directly through our website, email correspondence, surveys or feedback requests.

Google Business Profile

Reviews may be sourced from verified customer feedback published on Google Business Profile.

Third-Party Review Platforms

Where applicable, reviews may also be collected from reputable third-party review websites and platforms.

Review Eligibility

To help maintain the integrity of our review system, reviews should:

• Be based on a genuine customer experience
• Reflect an actual service provided by Landlord
• Safety Check
• Be truthful and accurate
• Be relevant to the services received
• Avoid offensive, abusive or inappropriate language
• Avoid sharing confidential or sensitive personal information

Review Moderation

We aim to maintain a respectful, helpful and trustworthy review environment.

Reviews may be rejected, removed or moderated if they:

Contain Offensive Content

Including abusive, threatening, discriminatory, defamatory or inappropriate language.

Contain Personal Information

Including private addresses, phone numbers, email addresses or other sensitive personal data.

Contain Spam or Promotional Material

Including advertisements, repetitive content or unrelated promotional messages.

Violate Applicable Laws

Including unlawful, fraudulent, misleading or defamatory content.

Authenticity of Reviews

We do not knowingly publish fabricated, misleading or false reviews.

We aim to ensure that customer feedback displayed on our website represents genuine customer experiences to the best of our knowledge.

Where reviews are published, they are intended to reflect the honest opinions of the individuals who submitted them.

Incentivised Reviews

We do not offer incentives in exchange for positive reviews.

Where feedback incentives are provided, customers are encouraged to share honest opinions regardless of whether their experience was positive, neutral or negative.

Any incentives offered will not influence the content of customer feedback.

Responding to Reviews

We may respond to reviews where appropriate in order to:

• Thank customers for their feedback
• Clarify information
• Address concerns or misunderstandings
• Explain actions taken to resolve issues
• Improve customer communication

Our responses are intended to provide context and support and do not alter or influence the original customer opinion.

Reporting Review Concerns

If you believe a review displayed on our website is inaccurate, misleading, fraudulent or inappropriate, please contact us.

When reporting a concern, please provide:

• The review in question
• The reason for your concern
• Any supporting evidence or information

We will review the matter and take appropriate action where necessary.

Continuous Improvement

Customer feedback plays an important role in helping us improve our services and customer experience.

We regularly review customer comments, suggestions and concerns to identify opportunities for improvement and maintain high service standards.

Contact Information

If you have questions regarding this Review Policy or wish to report concerns about a review, please contact us:

Landlord Safety Check

Phone: 020 4514 8662

Email: info@landlordsafetycheck.co.uk

Website: https://landlordsafetycheck.co.uk